Terms And Conditions

TERMS AND CONDITIONS

Prior to finalizing any purchases on the Casa Botelho Website, customers are required to review and acknowledge our sales policy, as well as our policies regarding delivery, returns, and order confirmation.

WEBSITE/ PHONE ORDERS

In order to process your order and keep you informed about its acceptance, we kindly ask you to provide us with your complete name, residential address, phone number, email address, and payment details. Failure to provide this information will prevent us from placing your order or notifying you about its acceptance.

Please note that an email confirmation serves solely as an acknowledgment of receiving your order and/or payment. It does not indicate acceptance of your order. Casa Botelho reserves the right to directly contact you and issue a full refund in the event of any complications with your order, such as delivery charges, stock availability, finishes availability, or incorrect pricing.

To ensure effective communication, please provide us with your preferred contact number so that we or our couriers can reach you if necessary. If you do not wish for us to share your phone number with our courier service, please inform us via email or phone.

In the event that Casa Botelho encounters any issues with your order, we will contact you through email or phone.

Once Casa Botelho dispatches your order, the contractual agreement between Casa Botelho and yourself is finalized. However, there are certain circumstances where we may be unable to fulfill our obligations, including:

- Customers who do not meet the order criteria as stated in the Terms & Conditions.
- Our inability to obtain payment authorization.
- Identification of an error in pricing or product description.
- Unavailability of the ordered product from our stock, if applicable.

We maintain the right to decline any purchase offer from you at any given time.

While we make every effort to ensure the security and confidentiality of your order and payment details, we cannot be held responsible for any loss you may incur if a third party gains unauthorized access to the information you provide while accessing or placing an order on our website, unless there is clear negligence on our part.

All our products are made to order. Refunds will not be provided for products falling under the following categories, unless they are proven to be faulty:

- Customized, made-to-measure, or personalized items.
- Self-assembly furniture once it has been partially or fully assembled.

If you decide to cancel your order, you have a window of 24 hours after making the payment on our website or via bank transfer to do so. To initiate the cancellation process before the order is dispatched, please promptly email us at customerservice@casabotelho.com. Detailed instructions regarding cancellations can be found in our Refund & Returns policy. It is important to note that this provision does not impact your statutory rights.

PRICES

The prices displayed on the product page are stated in GBP and include VAT. Casa Botelho endeavors to ensure that all product details, descriptions, and prices on the website are accurate at the time of entry into the system. We strive to keep the website updated with current information, including product descriptions. However, please be aware that there may be instances where the information on the website, including product descriptions, may not precisely reflect the circumstances at the exact moment you place an order.

IMAGES

The images displayed on the Casa Botelho Website or in catalogues are purely for illustrative purposes. Some of these images may feature props that are not included in Casa Botelho's product range or are not included in the sale of a product, unless stated otherwise.

COPY RIGHTS

Casa Botelho retains the copyright for all graphics, product names, and images presented on this website.

The designs, products, images, and text on this website are protected by copyright, design rights, and other intellectual property rights, which are owned and will continue to be owned by Casa Botelho.

SALE ITEM DISCLAIMER

The sale prices displayed online are only applicable at the time of viewing and cannot be retroactively applied to an order. If an item was purchased at full price, it must be returned following the appropriate procedure, and a new order must be placed at the sale price. Please note that many of our items are made to order or have limited availability during sales, and there is a possibility that a product may sell out between the time you place your order and our attempt to fulfill it. In such cases, we will either provide a refund or contact you to offer alternative items or a revised delivery date.

DELIVERY

Typically, CB in-house items have an estimated delivery time of 10-12 weeks from the order confirmation/payment confirmation, while lighting items take approximately 4-6 weeks. However, please note that larger orders may require additional time for delivery. In the event of any delays, we will communicate with you to provide an updated delivery date and ensure your satisfaction before proceeding with the order.

It is your responsibility to ensure that the items can be received at the designated destination and within the agreed-upon timeframe as specified by the courier company. Failure to do so may result in additional charges. Additionally, please ensure that the items can fit through your doors in order to prevent any delivery complications.

Our standard delivery service ensures that your order will be delivered to the main entrance door. If you have specific delivery requirements that fall outside of these parameters, any additional charges associated with such requests will be the responsibility of the customer.

Unless alternative arrangements have been made and agreed upon by both parties and the delivery service, it is your responsibility to transfer the items to the desired room.

For certain local and global locations, we offer a white glove service at an extra cost. If you are interested in learning more about this service, please don't hesitate to contact us.

You are responsible for the payment of any import duties or custom fees related to your order. Please keep this in mind when placing an order.

Certain products are available for both EU and international orders. If you are interested in purchasing these items, we kindly ask you to contact us in advance. We will be able to provide you with a delivery quote and any additional information you may need.

Casa Botelho has the right to cancel any contract with you if delivery fails three times due to your actions. Additionally, Casa Botelho may charge you for any extra costs incurred as a result of unsuccessful deliveries. If your goods remain at our warehouse for more than four weeks and you fail to accept delivery/redelivery despite being contacted by Casa Botelho, you may be subject to a storage fee.

When receiving your items, please handle them with care and carefully inspect them. If there are any damages to your order during transit, please promptly inform the deliverer/carrier as well as Casa Botelho. Notifying us of any damages will not affect your rights, but it will assist Casa Botelho in making claims against the supplier of the goods or our delivery agent. Please send us written notification via email to customerservice@casabotelho.com on the day of delivery.

When returning a defective item, please utilize the original packaging and make sure that all items are securely packaged to withstand transportation. Prior to discarding any packaging, please ensure that you are satisfied with the delivered item.

For the return shipment, please use a registered delivery service, ensure that the package is insured, and retain records of the receipt.

DELIVERY, DEFECTIVE GOODS OR DAMAGED GOODS

To ensure your best interests are protected, we highly recommend conducting a thorough inspection of your goods upon receiving them. Any issues regarding short delivery, damaged items, or defects must be reported to our Customer Services department on the date of delivery. You can reach us via email at customerservice@casabotelho.com or by calling (+44 (0) 7956170735). Please note that we cannot accept any claims for damages caused by the customer.

CUSTOMS

Important Notice Regarding Customs Fees and Responsibilities

When shipping items internationally, it is crucial to note that customs duties, taxes, and other fees may be imposed by the recipient country's customs authorities. These charges are beyond our control and are determined by the respective government regulations and policies.

As the recipient, it is your responsibility to be aware of and comply with your country's customs rules and regulations. This includes understanding any potential fees or taxes that may be associated with receiving goods from abroad.

Please be advised that Casa Botelho is not responsible for any customs fees, duties, taxes, or other charges incurred during the customs clearance process. These charges are solely the responsibility of the recipient.

To avoid any surprises or delays, we encourage you to familiarize yourself with your country's customs regulations and consider the potential costs before placing your order. Should you require further information or assistance regarding customs fees, we recommend reaching out to your local customs authority or postal service for guidance.

PAYMENTS

We accept all major credit cards. If you prefer to make a bank transfer, please contact us.

The prices displayed reflect the current rates at the time of inputting the information into the system.

The total cost of your order will include the price of the items you selected, as well as delivery charges and VAT. We cannot be held responsible for any delays if your payment provider declines or fails to authorize the payment to us for any reason.

We reserve the right to decline a transaction or refuse service to anyone at our discretion, without providing a specific reason. If we remove a product from the Casa Botelho Website, we will not be held liable to you or any third party, even if the product had already been sold.

To enter into a contract with Casa Botelho Website under English law, please ensure that you comply with the following requirements:

- You must be at least 18 years old.
- Specify a valid delivery address. Please note that PO box numbers and hotels are not acceptable.
- Have a valid payment method that is accepted by us.
- When registering on Casa Botelho Website, provide your real name, phone number, address, and email address.
- Furnish accurate payment details and any other requested information.

Please note that Casa Botelho does not accept payments over the phone unless agreed upon by both parties.

PROMOTIONS

From time to time, Casa Botelho provides promotions on this Website. Unless specified otherwise, promotion codes cannot be combined with other offers or discounts. Free delivery promotions are available only within the UK. Each offer can be participated in only once. Some products on the Website may not be included in the promotion, such as new collections or specific items by designers. Delivery items are not eligible for promotional codes. Promotional codes can only be used for items currently in stock and cannot be used after their expiration date. A minimum spend on this site may be required to qualify for the promotion. If a minimum spend is required, it applies to the order subtotal excluding VAT and shipping fees.

We cannot apply promotional codes retroactively to an order once the sale has been completed.

After a period of seven working days from the publication, Casa Botelho reserves the authority to revoke or cancel any discounts, promotional offers, or codes.

PRODUCT AVAILABILITY, DISPLAY PROCUT AND WARRANTIES

All CB products available on this website are made to order. The delivery timeframe for made to order products will vary depending on the vendors we collaborate with. We strive to provide you with an accurate estimate of the delivery date. Please note that certain made to order products may take up to 12 weeks to be delivered. If you require expedited delivery, we kindly recommend that you email us your request before placing an order.

All Casa Botelho products come with a 12-month warranty to cover any defects that may arise during this period. Any refund for a defective product will be granted at our discretion, taking into consideration the nature of the product. It is important to use the product correctly, as misuse will render the product warranty invalid. Please follow our guidelines under product care.

When purchasing a display product from our site, please be aware that these items have typically been showcased in our showrooms and may have minor scratches or damages. It is important to note that sales of display products are final, and they cannot be refunded or exchanged.

REFUND POLICY

At Casa Botelho, we take great pride in the craftsmanship and quality of our furniture. Every piece undergoes thorough inspection before it is shipped from our factory. As each order is customized and made-to-order, please note that our collection is non-cancellable, non-returnable, and non-refundable, except in the case of manufacturer defects or damages.

Customers have a 24 hours window from the time of order placement to cancel their order. If you would like to exercise your right to cancel, please send an email to customerservice@casabotelho.com. We kindly request that you measure your doorways and access points prior to placing an order to avoid any delivery complications.

Please note that shipping charges, including return shipping, are non-refundable. In the event of a refund for a defective item, the shipping charges will be deducted accordingly.

We would like to emphasize that shipping charges, including return shipping, are non-refundable. In the event that you need to return a faulty item to be replaced or repaired the applicable shipping charges will be deducted or discussed accordingly.

If you have received the goods and wish to return them due to their faulty condition, it is important to notify Casa Botelho in writing on the same day of the delivery. Along with your email notification, please provide photos or videos as evidence. Once we have acknowledged your request via email, we will guide you through the return process by providing detailed instructions. To facilitate the return, Casa Botelho will send you a return slip to the email address you have provided.

We appreciate your cooperation and understanding in adhering to these return procedures.

Please be aware that we cannot assume responsibility for any damages incurred to items during transit by the courier companies we utilize for delivery services. Delivery services are typically covered by insurance, and the associated costs are the responsibility of the customer.

CONTACT US

Business Name: CASA BOTELHO LTD
Company N. 09922396
VAT N. GB 232777985
Email: customerservice@casabotelho.com
WhatsApp: +44 7956170735
Street Address: 86/89 Paul St.
Country: United Kingdom
State/Region: England
City: London
Zip Code: EC2A 4NE