Delivery

At Casa Botelho, we take pride in the finish quality and construction of our furniture. All our furniture is inspected before it leaves the factory. Because each order is custom and made to-order, our collection is non-cancellable, non-returnable and non-refundable except for manufacturer defects or damages.

Customers will have 48 hours from placement of orders to cancel. If you wish to exercise your right to cancel this order, please email [email protected]. We ask that prior to ordering you measure doorways and access points to prevent delivery problems.

Shipping charges (including return shipping) are non-refundable and will be deducted in case of a refund from a defected item.

Where goods have been delivered to you, you must return these goods to us; when you notify us of your request and if accepted by us via email we will inform you how to return the goods. Casa Botelho will send you a return slip to the email address that has been provided. The return slip will guide you through the return process.

Detail & Care

Art Hide products are guaranteed against defects with a 12 month manufacturing warranty. If you believe your item is defective and wish to exchange it, you must advise us as soon as possible or within 12 months. Please note that scratches, marks or brandings are a natural component of the hides and their tanning process and are not considered defects.